is a security system?
security system is a set of components installed to detect and prevent
potentially dangerous situations. They are generally made up of detection
components, a control module, a keypad, and a siren. Its effectiveness is
significantly improved when the system is connected to a monitoring center.
This guarantees a rapid response by the appropriate authorities and thus
increases security. All of the anti-theft security systems we sell and
install at DPT Security are connected to our monitoring centers.
a monitored security system is activated, it is connected to a monitoring
center via the phone line. If a detector goes off while the system is
activated, the phone line automatically sends a signal to our monitoring
center. For more information on our system link options, click here.
the security system linked to a police station?
The security system is connected to DPT Security’s monitoring centers.
Our staff confirms each alarm signal and determines how to respond based
on the situation (check for false alarm or call the fire department,
police, or emergency medical services as required).
is the role of a security company and remote monitoring center?
Security Company takes care of selling, installing, maintaining, and
repairing security system components and handles customer service. The
monitoring center dispatchers receive, process and follow up on the
various alarm signals received.
I use a security system even if I have a pet?
Although pets can be a challenge for security systems, particularly if
they have free access to protected area or weigh over 100 pounds,
specially adapted motion detectors are available at an additional cost.
the system easy to use?
The installation technician will explain how the system works upon
completing the installation. The system comes with a complete user’s
manual and instruction guide.
and how often should I check my security system?
your system regularly to avoid being caught off guard in an emergency
situation. Test your system once a month to be sure your communications
link is operational. Your
security system is connected to a monitoring center. Every time your
system goes off, it sends a signal to the center. To avoid unnecessary
dispatched, first call the center and identify yourself with your password
or PIN (personal identification number) and tell the operator how long
you’ll be testing your system or ask for assistance.
do I do when I contact the monitoring center operator?
Give the main phone number of the protected property
Identify yourself using your password or PIN
Give your name.
Describe the reason for your call or the cause of the alarm.
is the role of the people listed on my call list?
your security system is triggered, an operator dials the number of the
protected site. If no one answers or if the person who does answer cannot
identify him or herself using a password or PIN, the operator will call
the police (depending on your preset instructions) The
operator will try to contact a person on your call list. Remember to
notify your contact people if you plan to be gone for an extended period.
When one of the people listed on your call list arrives at the site after
an alarm goes off while you’re gone, they must first check the outside
of the premise before entering the protected site. It is strongly
recommended to wait until the police arrive before entering the premises.
an effective response, contact people should live near the protected
location, have keys to the site, an access code to arm and disarm the
alarm system, and a password or PIN to identify themselves.
do I update my file and emergency call list?
call the DPT Security monitoring center, identify yourself with your
password or PIN, and indicate the changes you wish to make.
doesn’t my phone work when my alarm goes off?
you arm or disarm your security system, the phone line may be busy for 20
to 50 seconds (depending on the type of system). The system transmits a
signal to our monitoring center indicating its status.
my alarm system function in the event of a power outage?
In the event of a power outage, the backup battery will take over for a
number of hours. If the battery is low, the system will alert the
monitoring center, which will then notify you of the low battery signal.
do I do if I set off my security system and cause a false alarm?
siren will sound. If you accidentally set off the alarm, stay calm. Enter
your code on the keypad, making sure you carefully press each button to
deactivate the alarm. Wait approximately one minute and then call the DPT
Security monitoring center to notify us (or, call on your cell phone if
you have one). If not, an operator will initiate your dispatch procedures.
my warranty be extended?
Simply contact our office at 1-888-378-1541 to discuss your personnal
the information in my file up to date?
is very important to notify us of any changes that could affect the
operation of your security system. For your security, you should
immediately notify DPT Security if you:
your home or work phone number
changes to your emergency contact list
a new user (babysitter, housekeeper, roommate, etc)
a pet (which could require the addition of a special motion detector for
must also inform us of any renovations that could interfere with the
operation of your security system. If your telephone service provider
needs to work on your phone line, please test your security system after
their technician leaves. Please call the monitoring center to let them
know you're testing.
do I avoid paying a fee for having the police respond to a false alarm?
municipalities now charge fees when police are dispatched to respond to
false alarms. By-laws vary from one municipality to another. Check
with your municipality to find out about current by-laws. Be
sure that all system users have a good understanding of how to operate the
leaving objects in the home that could move or blow about and set off an
alarm (balloon etc.). Pets
can be given free reign of the house as long as proper motion detectors
are in place To avoid high dispatch fees.
telephony services are compatible with my security system?
Your security system uses your phone line to transmit alarms to the
monitoring centre. A
special type of installation allows the security system to use the phone
line even if you are using it for a call or sending a fax. In other words,
your security system only uses your phone in priority cases. A
quality phone service will allow your security system to transmit alarms
to the monitoring centre at any time. In the event of a power outage, the
phone service must remain operational for four hours or more, just like
your security system which is equipped with a back-up battery. (The vast
majority of power outages last less than four hours.)
Voice over IP (VoIP) compatible?
Voice over IP ? that is, Internet-based phone service ? differs from cable
telephony and traditional phone service. Often, it does not give priority
to security systems. Generally, it is not equipped with a back-up system
in case of a power outage. In addition, it is not always compatible with
the communications “language” used by security systems. We don’t
recommend using VoIP with a security system since it does not possess the
reliability needed to complement your security system.
can I enhance my security system?
Whatever the supplier or technology, no phone service is completely
infallible. To protect your system from phone-service malfunctions or
breaches in a phone-network wire, we offer the latest wireless technology.
This service requires the purchase and installation of a communication
module and is available only in areas served by a wireless network using
don’t have a land line at home any more. Can I still keep my security
The widespread use of mobile or wireless telephony has resulted in a major
change, with many consumers deciding not to subscribe to traditional phone
service and to use only mobile technology. This service requires the
purchase and installation of a communication module and is available only
in areas served by a wireless network using GSM.
my system send alarms over the Internet?
that’s a possibility. However, transmission over Internet requires a
special type of installation to ensure appropriate security.
652-2199 / 1-888-378-1541
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